frequently asked questions

Here are common questions that I receive about purchasing, downloading, and printing resources. Please contact me if you have a question that isn’t answered below.

After you have made your purchase, you will receive an email with a link to download the resource. You must also be logged into your account to download at that time. Not seeing the download links in your email? Contact us HERE!

The BEST and EASIEST way to access the resources that you purchased is to log in to your account on this website. It is best to do this through your computer rather than a phone or alternate device. Want even better results? Use the Chrome browser to download the purchased resources!

  1. Make sure you are downloading resources from a computer, not from a phone or tablet.
  2. Check your “My Downloads” folder on your computer. These purchases are instant downloads.
  3. Open downloads through Acrobat Adobe Reader. Do not open through “preview” mode or through an internet browser.
  4. Ensure you have the most current Acrobat Adobe Reader. This is FREE. Click HERE to download if needed.
  5. If you are still having trouble downloading the resources, contact me HERE!

Most of the resources are PDF files. Ensure you are opening through Adobe Acrobat Reader. Do not print from “preview” or your internet browser. Here are some steps:

  1. Open file in Adobe Acrobat Reader
  2. Click Print
  3. If needed, choose “Shrink Oversized Pages”
  4. Click on “Advanced” and choose “Print as Image”
  5. Print the document.

Still having issues, watch THIS video tutorial!

The best way to access the resources purchased from this shop is by logging into your account. You can create or reset a password from there. 
For easiest access and best results, use a Chrome browser.
If you are still having trouble, contact us.

The majority of our resources are NOT editable. The few that have editable components will be available through editing with PowerPoint.

A zip file is a method that we use to combine more than one document for downloading. 

ZIP files need to be unzipped in order to extract the files inside. Both Windows and Mac OSX are able to unzip ZIP files without additional software. iPhones and iPads will require an additional app.

If your computer runs Microsoft Windows:

  1. Right-click on the unopened ZIP folder.
  2. Choose “Extract All” from the menu that opens.
  3. Choose a destination. This is the place where you want to keep the unzipped files. You can choose “My Documents,” for example.
  4. Click “Extract.”

If your computer runs Mac OSX:

Double-click the unopened ZIP — the file should extract automatically. If that doesn’t work, hold down the control key and click the ZIP file icon. Choose “Open With” and then select “Archive Utility.” The utility will extract the ZIP files, and you can find them in the same folder where you downloaded them.

If you’re using a Chromebook:

  1. Double-click on the ZIP file
  2. You’ll notice that the ZIP file has been mounted and is located in the sidebar of the file manager alongside your Downloads folder, Google Drive account, and any other services you mounted
  3. To extract the files from your archive, open a new file manager window, browse to or create a folder for the files, and then drag everything from one window to the other
  4. This will extract those files out of the ZIP archive and make them accessible for you

I would LOVE to send you emails full of tips, tricks, and classroom freebies.  You can sign up here ->

You can find our Free Resource Library by clicking HERE!

Didn't see your question? Contact me!

Rainbow Bar